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Archive for August, 2010

In the business world, and more so in politics, ugly is the only word I can use to describe the nasty things people so badly want you to hear about their opponent. I call it the “ugly truth” because it is no more related to facts than the monsters under the bed. It doesn’t seem to matter anymore whether these nasty things are based on fact.

With the advent of social networking, blogging and do-it-yourself website-creation people can say whatever they like; true or false. Many believe that if it’s on Facebook, Google or worse yet, YouTube, it must be true. Thus begins the ugly truth of renegade journalism, activist rhetoric and some of the joker’s who speak merely to hear the sound of their own voice.

It’s unfortunate; I’d like to think the audiences are smart enough to research their own truths, but sadly in large part they do not. And as Jack Nicholson so eloquently stated in A Few Good Men, we probably “couldn’t handle the truth” anyway!

Take election campaigns for instance, some political “strategists” have no conscience when stretching truths or pulling verbiage out of context. They think, strike that, they KNOW their voters won’t know the difference and they are counting on our laziness in seeking the facts; they count on our ignorance. That offends me more than anything!

If I were tuning in to American television during an election year I would think that politicians were the most dishonest, morally bankrupt and crazy people I’ve ever seen – at least if election campaigns were all I had to judge them by. It’s not an attractive portrayal of democracy; our forefather’s would be embarrassed. I don’t think freedom of speech wasn’t supposed to look like that. And I don’t think anyone ever intended our civil rights to be used for propagating lies.

I was on the receiving end of that kind of ugly this week in a fight over the state fair and my role in trying to save it. My first reaction was to retaliate. My second was to write down all the facts and make sure my “attacker” knew all the truths. My third reaction was to breathe.  I was hurt. I was shaken and hurt, but I had to breathe and pause. Thankfully, I didn’t retaliate and I didn’t stuff facts down their throat (but I really, really wanted to). The hurt stayed with me a while. I was starting to feel like a victim; the victim of politics on an entirely different level.

Being a victim is NOT the most flattering role for me or for anyone. I really wanted to address every untruth and tell them and everyone the facts, but facts are not what these people were interested in; making crazy accusations to get noticed, were.

During my “pause” I wrote two comments, three emails and four Facebook posts that I never sent. I had to get it out of my system…but still, I felt somewhat victimized.

There are times when it’s much easier to be the victim; you can garner sympathies and rally people to “see it your way.” It feels good to bask in piety and righteousness. It would feel so good to tell everybody that I’m right; people know I’m right and those other losers are wrong so I win, right?  Wrong! It’s not so simple.

One time at a seminar I learned that as long as someone is right, then someone else has to be wrong.  And trying to convince people to side with you is no better than your offender’s initial jab.  We all think that if people agree with “our side of the story” then the other person MUST be wrong, making us out to be the “winner.”  I’ve written about it before, but nobody wins if someone has to be wrong.  It’s scientifically impossible.

So “winning” wasn’t really in my cards today…but neither was wallowing in victimhood.  Ah, the rewards of higher ground.  

I had to make a conscious decision today: to either be a victim or to rise above it.  After a little kicking and screaming and venting and unsent emails, I rose above it.  And eventually, I even meant it!  I responded with kindness.   I chose to not make them wrong for their opinion, but to encourage them for the ONE right thing they had done.  It wasn’t easy, and in some way, I guess I won in the end; if winning is measured in how you respond to the ugly truths of other people’s realities.

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I use it every day.  The more I find myself engaged in relationships that cross both personal and professional boundaries, the less I try to resist.  I can also say that the advent of social networking has made building true friendships easier at work where once a line was drawn. And dropping a “love ya,” or a “sending love your way” comment seems to soften those lines even more.  Facebook made me do it, I’ll say.  Facebook made me love these people!

I enjoy telling people I love them.  I think people need to hear it more often.  I feel good knowing that if you or I got hit by a bus tomorrow, you would know that I truly cared.  I see people hurting in the workplace; whether it be health reasons, family woes or car troubles, and if I think they need an “I love you,” by golly I’m giving it to them.  The bad news is we’ve become such a nation of political correctness that it’s inappropriate to tell people you love them at work.  And just like Roberta Flack, I ask, “Where Is the Love?”

Sadly, it’s left Corporate America…and even more disconcerting are the stats that we spend more time with the people we work with than we do with the people we live with.  Reports say that the average full-time worker spends 9.3 hours at, and commuting to, work versus the 1.8 hours per day of quality time in the home.  Of that “quality time,” .31 hours of it is spent watching television.  Seems to me that a little love just might be what’s missing from the mix.

I was once reprimanded at a corporate job for calling a list of required items needed for a loan closing, a “love note.”  Anyone  who had ever done business with me knew it was my personal way of lightening up the ugly list of items being requested (demanded) by the underwriters, i.e., 2 years tax returns; 2 months bank statements, pay stubs, etc.  Calling it a love note, then asking for all the required documents somehow made the gathering more pleasurable if you can call that task pleasurable.  For me, it was an extension of the love and care I took in finding the right loan, positively communicating and making their experience one they’d tell their friends about.  For corporate banking, however it was considered a recipe for a lawsuit.  I say, losing that personal touch is what’s contributed to the demise of the American Dream.  The missing ingredient IS love–for what you do, how you do it and how you treat people along the way.

Okay, so you can’t go around telling people you love them all day because 1) they’d think you were certifiable, 2) they’d probably think you were selling Amway (not that there’s anything wrong with that) and 3) they  probably are not prepared to reciprocate–which makes for some awkward silence–so here’s my solution:

Do all the good you can, by all the means you can, in all the ways you can, in all the places you can, at all the times you can, to all the people you can. As often as you can!

Not my words, but I think John Wesley, founder of the Methodist church, was onto something.  The thought and intent behind his words fit any religion or lack thereof.  I think his quote DEFINES love.

The basic premise behind the quote has to be the kind of principles this country, and its workforce, were founded on.  I say if you can’t say it, show it; and if you can’t show it, sing it!  As John, Paul, George and Ringo once said, “All You Need is Love!”

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What are you willing to fight for?  Where are you willing to draw the line? What motivates you to take a stand?  Questions you should know the answer to long before you have to pick a side.  As I go through the political mire of the transitioning the Tennessee State Fair from metro government into private hands, I realize there are very few people willing to suit up for battle. But, through all of the people that aren’t willing…there are those who are!  And the ones who are, inspire me.

Everything we do matters and everything we don’t do matters, too!

In researching the people over time who have made a historical stand you see the common denominators as being a combination of heart, fight and integrity.  The “greats” who stood tall did so no matter what the consequences; their stories stood the test of time. 

What we’re doing at the State Fair does not compare to Rosa Parks or Joan of Arc, but it IS important to the future of agriculture in the entire state of Tennessee; it’s important to 3rd, 4th and 5th generation farmers to perpetuate the art and the education of their importance to our dinner tables.  It doesn’t always have to be something so huge in history to make a positive difference, but it does require you to DO something.

Prior to their acts of bravery they too were ordinary people who happened to do extraordinary things.  Think about it, Rosa Parks was not a great warrior in the typical sense, but she was an amazing warrior in the history of humanity.  She didn’t have to invent a cure for cancer, she didn’t have to fight off armies of soldiers, she sat.  And her act of sitting did more for our nation than some who did raise weapons and fight.  She sat.  I like the thought of that.  Rosa Parks’ DOING was actually NOT DOING.  What she did and didn’t do mattered!

I recently read, “The Butterfly Effect” by Andy Andrews.  It’s a terrific 30 minute read.  It reminds us that everything we do matters.  Every word, every act and every moment.  So my part in saving the Tennessee State Fair matters to me.  And if the Butterfly Effect holds true, then some day it will make a significant difference in a child’s life…and what I did may change history…or it may not, but it will never be said that I did nothing.  Today, I did something to further that mission.  Tomorrow, I will do something else.  It’s not a single act, but it will be a series of acts that contribute to change.  I’m committed to change.  My effort counts.  I will sleep good tonight.

I’m sure all of us are committed to something: the church finance committee, the nursery, a political candidate, a cause.  But sometimes our effect can be through something so ordinary as an exchange with a cashier, a wave to a homeless man, a door we held for someone far enough away that we could have just let it close.  Everything we do matters…to someone.  Remember how powerful your words and actions are and pay close attention to them today.  Because today you will make a difference in someone’s life.  Everything you do matters.  Every effort you make counts.  What a glorious thought to begin the week!

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If you think you’ve read this before,  you may have.  If you’re reading for the first time, welcome to my world.  I’d like to think that I’m learning along the way and that when I’m faced with new challenges I create new solutions.  But sometimes, just sometimes…disappointment comes back around to greet us like an unwanted house guest…we take it in, but hopefully we have established new boundaries and “house rules” on how long we’re going to let it stay! 

Here’s a repost from July of 2009 entitled “How to Deal with Professional Disappointment,” (ironically, about the same disappointing time in the process of planning the State Fair this year) where we lost many of our livestock competitions due to lack of funding. The story is similar but the heartache is exactly the same…allow me a moment to wallow and reflect and then smack me and tell me to move on! Thanks for indulging me!

Anger doesn’t fix any problem; profanity is a waste of breath and blame is an exercise in self-righteousness that really has no place in the workplace.  And I know because I’ve tried all three!  So what is the answer to overcoming a large-scale let down in business?  It’s the same as it would be in your personal life; and as a psychologist once told me, “disappointment is just disappointment…nothing more than a noun; a word like ‘frustration’ or ‘aggravation.’  When you disappoint someone else it doesn’t mean death for anyone, it’s just disappointment.  Acknowledge the fact that you’re disappointed and move on.”

Yeah, right! It sounds very easy on paper but quite frankly, I need a little more time to process than that.  I need a day or two of wallowing and self-talk that allows for some pondering, questioning and praying.  I don’t think I’m that unique.

On Friday, I received an email that informed me that the single largest initiative I’ve been preparing for the 2009 fair has fallen apart.  Like a house of cards in a windstorm it’s destroyed.  Had it not been the very anchor I had based the entire “vibe” of the fair on, I would have just rolled…but it dropped me to the depths LIKE an anchor when I got the news.

Part miscommunication, part overzealousness on behalf of the manufacturer, whatever the case I am gravely disappointed and somewhat at a loss for a “plan b.”  Sick to my stomach is a better description.  I remind myself, it’s not world peace.  Then I plead, “but it was MY world peace.”

My world peace is a greening initiative that I feel could change the face of fairs and recycling and energy use…it is a world-changing endeavor that I am still eager to find a solution for.  The machine I was expecting is a rarity and its use was unique for our application.  I was hoping this machine would change how people perceived the fair, change the demographic of who was interested, and possibly be the innovative new idea that crossed agriculture with technology and saved our fair!  Big ideas I guess can result in big failures.

How much energy can one expend and how much heart can you have left after such a huge let down to forge ahead?  The answer is: there is no limit to what you can expend and you can give it everything you’ve got.  After Fred Astaire’s first screen test, the memo from the testing director of MGM  read, “Can’t act. Can’t sing. Slightly bald. Can dance a little.” He kept that memo over the fire place in his Beverly Hills home. Astaire once observed that “when you’re experimenting, you have to try so many things, that you may go days getting nothing but exhausted. And there is a reward for perseverance.”

Blah, blah, blah you might say…I did..I’ve tried every motivational quip and rah-rah antic I know…but the winner for me this weekend was silence and contemplation and a bit of perseverance.  The quieter I got about the issue the more I came to realize that I can only do what I can do.  I’m not (thankfully) single-handedly in charge of greening my world or my city or my fair so maybe there are people and resources that exist that I haven’t yet met.  Maybe there are phone calls and pitches still to be made and there is hope that my efforts thus far have mattered.  There is hope that even with a disappointing outcome, what I did mattered. I’m not rolling over to accept defeat; I’m rolling over and looking for a way–where there is no way. It’s painful and “uncomfortable” as one friend put it, ha, uncomfortable what a great word for “part humiliation, part disappointment, part exasperation.”  I’m holding onto uncomfortable for today. But just for today…

A quote by Samuel Beckett, “Ever tried. Ever failed. No matter. Try Again. Fail again. Fail better.”

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